Refund policy

Refund Policy

Thank you for your purchase from Clovershed! We want you to get straight to the fun part, so if anything goes wrong with your download we will put it right quickly.

Our Products Are Digital

Every item in this store is a digital crochet pattern, delivered to you as a PDF file. Because the file is delivered instantly and cannot be returned, all sales are final. We do not offer refunds for a change of mind, an accidental purchase, or a pattern that turned out to be more difficult than expected.

When We Refund in Full

We will refund you in full, and we will not ask you to return anything, if:

  • your download link does not work and we cannot get a working file to you;
  • the file is corrupted or will not open;
  • the pattern contains an error that we are unable to correct for you; or
  • you were charged more than once for the same order.

Refund Window

Please contact us within 30 days of your purchase at customlogo0323@gmail.com with your order number and a short description of the problem. We reply to every message within one business day.

Errors in a Pattern

If you find a mistake in one of our patterns, please tell us. We correct the file and send the updated version to everyone who has already bought it, free of charge. You will never need to buy the same pattern twice.

UK and EU Right of Withdrawal - Digital Content Exemption

Digital content that is supplied immediately on purchase is exempt from the statutory 14-day right of withdrawal under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (UK) and Article 16(m) of Directive 2011/83/EU (EU). By completing your purchase you consent to immediate delivery of the file and acknowledge that you lose your right to cancel once the download has begun. This does not affect your statutory rights if the digital content is faulty or not as described.

Refunds

Once a refund is approved, it is returned to your original payment method within 3-5 business days. Please allow additional time for your bank or card provider to process it. If more than 15 business days have passed since approval, please contact us.

Before You Open a Dispute

Please contact us first. Most problems are a download link issue and are fixed within minutes. Raising a dispute with your bank or card issuer before contacting us only delays the fix for you.

Contact Us

If you have any questions or need assistance, we are here to help.

The Clovershed Team
customlogo0323@gmail.com
Clovershed (a trading name of LUXEPINS LTD)
Office 1380, 60 Tottenham Court Road, Fitzrovia, London, W1T 2EW, United Kingdom
Company Number: 17263340